Business Operations   "…uniquely able to harmonize the business world with our scientific based industry—which is key to building our companies and their futures. Through harmonization, we were educated in new ways which were insightful and creative; IEM brings innovative thought to the way we view our industry." - Lisa K. Mazurka, President, Clinical Research Consulting, Inc. Founder, ACRP, Boston Chapter IEM starts each engagement with an assessment process designed to gain an understanding of the client's business situation. From there, IEM works with the senior executive team to develop management strategies that focus on removing roadblocks that negatively affect individual and organizational performance. Since our approach is competency-based, our process assists in distinguishing superior from average performance and provides feedback on the client's ability to manage their human capital resources effectively. IEM also offers ways to create better working environments where employees perform better and in which superior performers want to come and stay. IEM provides clients with better tools and information designed to enhance management decisions and sharpen their competitive edge. IEM focuses on developing and implementing solutions to improve organizational and individual capabilities while delivering a strategic focus, proven problem-solving know-how, and a highly collaborative approach. Measurable Results: Developed operational plans that increased client profitability 32%, decreased leveraged position more than 50%. Recommended workflow changes reduced client's downtime 25%, increased efficiency 22%, and lowered rejection rate to under 10%. Orchestrated divisional restructuring plan that sliced costs by 36%. Created organizational structure for early stage multi-million dollar prototype manufacturing unit. Established infrastructure for first union-free manufacturing unit within 100% union environment. Coordinated installation of computer networks. Selected and standardized financial management tools to increase cash flow; upgraded front and back office packages. Chose fully automated front and back office software system. Negotiated contracts and coordinated system training. Developed and implemented SOPs that established written guidelines for day-to-day administrative operating procedures.